Excerpt from:  Small Business Virtual Office Tips
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June 21, 2008

Small Business Issues: Handling Religious Differences In The Office

Employers Struggling with human resource issue, accommodating employees based on worker’s religious beliefs

Religion can be quite the touchy subject. There’s a reason why your mother told you to never discuss it at parties … along with politics. There are entire countries at war over their religious differences, so you can imagine that it could be a little difficult in the workplace.

According to a recent study by the Institute for Corporate Productivity (i4cp), nearly a third of employers surveyed said they have seen personal clashes in the workplace linked to religion. Despite the frequency, it’s clear that many of those organizations are still unsure of how to handle religious differences in the work environment.

While 61% of companies said they have made an accommodation for an employee based on the worker’s religious beliefs, just 12% of respondents actually have a written definition of what is considered to be a “religious belief.” And, even though a third of respondents reported that their organization has experienced personal friction over religious beliefs, almost two-thirds of those companies said they do not have a written policy specifically addressing religious bias.

Perhaps because of this lack of clarity, most companies opt to handle disputes quietly and internally. Over half (56%) of the employers surveyed reported that they use in-house mediation to resolve religious disputes. For some, those disputes might be avoided if leaders were better trained on how to handle them. Of the companies surveyed, a mere 29% train managers on how to avoid religious bias in their decision-making.

“Businesses must find ways to handle religious conflicts while allowing room for employees’ spiritual needs,” said Anne Lindberg, research analyst with i4cp. “Effectively handling religious differences not only requires specific attention, but also creativity, empathy and fairness."

When asked about practices used to attend to religious diversity, 68% of companies reported they “make reasonable accommodations for beliefs and practices,” implying that the remaining 32% don’t. “This is interesting because, by law, all companies are supposed to offer reasonable accommodations,” Lindberg adds. Other findings from the survey:

  • Fifty-five percent of companies provide flexible scheduling to allow people to attend religious services, yet only 33% offer paid time off for religious holidays.
  • 31% said that unsolicited sharing of religious views has been a problem in the workplace.
  • 13% said that, because of their religious beliefs, employees have refused to do certain work or associate with certain co-workers.

Small business owners are faced with many challenges when it comes to taking care of employees and making sure they’re happy. Exploring religious differences, and honoring them, can help unify your staff and make them feel respected.


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